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Terms & Conditions

Hotel Chocolat Terms & Conditions

1. Our 100% Happiness Guarantee
All purchases are covered by our 100% Happiness No Excuses Guarantee so if you're not 100% happy with our products or we miss an important delivery date, we guarantee that we'll immediately put it right for you – refunding or replacing as appropriate. Additionally, we will always come back from any mistakes with honesty and a positive solution that works for you; we never want you to lose faith in Hotel Chocolat and will always go the extra mile to ensure you know how important your custom is to us. All of our Customer Service team are trained and empowered to help, whatever the circumstance and whatever method you choose to contact us by, so you can always be sure of a prompt, helpful and friendly reply that we hope will both strengthen our future relationship with you and retain your confidence in our brand.

2. Our Offers
Any offers we make are designed to be used independently and are not available in conjunction with any other offer. 

3. The Contract Between Us
We must receive payment in full for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
For business or corporate purchasers with orders over £500 net of VAT, we may, at our discretion, allow such customers to make payment after receiving an invoice from us. This is subject to satisfactory credit references.

4. Price

4.1 The prices payable for products that you order are as set out on our website.

4.2 In most instances you will be required to pay extra for delivery. Our delivery charges can be found here and are calculated during the checkout process.

5. Re-Sale

You are not permitted to sell and must not offer for sale or re-sell any of our products.

6. Our Products and Nuts

All products are made in the same environment as nuts so we cannot guarantee they are free from nut traces. You can read more about our dietary information here.

7. Bespoke and Concierge Products for Business Orders

For business or corporate purchasers of Bespoke and Concierge products the following shall apply:

7.1 All necessary artwork must be received by us at least 28 days before the intended delivery date of the products. You will be required to pay for any artwork and associated costs at the rates quoted for each product on our website.

7.2 We have your permission to use your artwork and logos for the purposes of printing and fulfilling the order.

7.3 The design and layout of the artwork must be approved by an authorised person within your business prior to any printing being carried out.

7.4 Where bespoke artwork has been requested and approved in accordance with this clause 7 and the order is subsequently cancelled by the business or corporate purchaser, a payment of 60% of the invoice value of the products must be paid to us.

8. Right for you to cancel your contract

8.1 In accordance with our 100% Happiness Guarantee you may cancel your order with us for the products you order at any time up to the end of the eighth day from the date you receive the ordered products. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. This right of cancellation shall not apply to business or corporate purchasers who must have a lawful reason for cancellation.

8.2 Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you are a business or corporate purchaser and have lawfully cancelled your order but have not paid by credit card you will be refunded by cheque as soon as possible and in any event within 30 days of your order.

9. Cancellation by us

9.1 We reserve the right to cancel the contract between us if:

9.1.1 We have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product;

9.1.2 We do not deliver to your area; or

9.1.3 One or more of the products you ordered was listed at an incorrect price due to a typographical error.

9.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. If you are a business or corporate purchaser but have not paid by credit card you will be refunded by cheque as soon as possible and in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

10. Delivery of products to you

10.1 We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.

10.2 You will become the owner of the products you have ordered when they have been delivered to you or at the point of collection from store. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

10.3 Under the 2003 Licensing Act it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18. We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order for alcohol you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

10.4 Free Delivery offer is not valid in conjunction with any other offer. Offer can only be redeemed with a valid offer code. Free Delivery applies to one address per order for standard delivery. Code is valid for one order per customer.

11. Liability

11.1 If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below.

11.2 If you notify a problem to us under this clause, our only obligation will be:

11.2.1 To make good any shortage or non-delivery;

11.2.2 To supply and deliver substitute products if your original choice cannot be delivered for any reason;

11.2.3 To replace any products that are damaged or defective; or

11.2.4 To refund to you the amount paid by you for the products in question in whatever way we choose.

11.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 11.2.4 above.

11.4 Hotel Chocolat, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

11.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.

11.6 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

12. Intellectual Property

The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a representative of Hotel Chocolat.

13. Your Use of this Website

13.1 You may not use this website for any of the following purposes:

13.1.1 Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;

13.1.2 Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;

13.1.3 Interfering with any other person’s use or enjoyment of the website; or

13.1.4 Making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.

13.2 You will be responsible for our losses and costs resulting from your breach of clause 12.

14. Our Right to Suspend or Cancel your Registration

14.1 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

14.2 The suspension or cancellation of your registration and your right to use this website shall not affect either party’s statutory rights or liabilities.

15. Notices

Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at Hotel Chocolat Ltd, Mint House, Newark Close, Royston, SG8 5HL, England. All notices from us to you will be displayed on our website from time to time.

16. Events beyond our control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

17. Invalidity

If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

18. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

19. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

20. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

21. Entire Agreement

These Terms and Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Gift Experience Terms & Conditions

All guests must pre-book a date and time

Full payment must be made at the time of booking

Late or early arrival will be accommodated as best as possible although entry cannot be guaranteed. Arrivals after stated last entry time will not be allowed entrance.

Hotel Chocolat reserves the right to vary prices and timings without prior notice, in addition to this we reserve the right to alter, close or withdraw attractions within the Gift Experiences without notice.

Children under the age of 18 must be accompanied by an adult

Hotel Chocolat reserves the right to refuse admission

Tickets purchased are non-refundable and the date is non transferable after 48 hours before the event.

Smoking is prohibited on our premises

Hotel Chocolat shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials

Private Events - Prompt arrival is necessary to ensure the smooth running of your tutored tasting. Please aim to arrive 15 minutes before the commencement of your tasting. Groups and individuals arriving more than 15 minutes late are subject to cancellation. An increase to guests numbers must be advised a minimum of 48 hours prior to commencement of the event.

Corporate Events - Minimum number of guests is 20. Payment is required for minimum numbers (20) to confirm the booking. Final numbers must be confirmed one week prior to the event and you will be invoiced for the remaining balance. No refunds will be made if guest numbers fall below 20.

Please note Hotel Chocolat's Gift Experiences are not sales-orientated. Guests will always be informed where they can purchase what they taste if they so wish, but the objective of the event is enjoyment and education, and never sales.

The Chocolate Tasting Club Terms & Conditions

1. Introductory Offers and Selections
Special offers without obligation are available to applicants who are interested in taking up membership of the Club in which they can receive Regular Selections every four weeks and the annual Best of the Best Collection and other Special Selections (see details below). Those taking up these offers are not committed to joining the Club or receiving any further Selections. These offers are always subject to acceptance and to stock availability. Delivery of the Introductory Selection is usually within 10 days from receipt of application but such delivery is not guaranteed. When offered on special terms the Introductory Selection can only be sent to the applicant and not to a third party. The Introductory Selections are not suitable as gifts in that their purpose is to give applicants the opportunity of deciding whether to continue receiving the regular monthly Chocolate Tasting Club selections and accordingly these will not be supplied on a "pre-cancelled" basis. The Introductory Selections are available as one-off purchases subject to payment of the full price made at time of ordering. Multiple applications for Introductory Offers will be declined unless the Club has invited a further application. The Club reserves the right to screen all applications for Introductory offers and reject any requiring delivery to addresses where it has identified itself or through third parties that delivery problems have occurred previously. The Club does not undertake to advise of any declined application.

2. Membership
Membership to the Club occurs after the Introductory Selection has been paid and the member has not cancelled. Membership packs are not sent until the customers 2nd selection has been despatched. For example, if a member is to change their frequency to every 12 weeks, they would have to wait until that is despatched before the pack is sent. Members are entitled to receive the Regular Selections and Special Collections at members-only prices and receive a 5% discount off Hotel Chocolat goods within the UK whether purchased online, through catalogues or in Hotel Chocolat stores. This Tasting Club 5% discount can not be used in conjunction with any other offer and does not apply to additional gifting options applied at checkout.

3. Regular Selections
Every four weeks (and therefore 13 times a year) a completely different selection is created for each of the five types of selection available: Classic (which is also available in the larger version called Trio), All Milk, Dark, Purist and Elements which members can select. In addition to selecting the type of Selection, Members can also choose how often they receive selections as follows: 4-weekly (standard), 8-weekly, 12-weekly, 13-weekly (ie four times per year), 17-weekly (ie three times a year), 26-weekly (ie twice a year). Members may also delay any despatch by specifying "beginning, middle or end" of a specific month for despatch of their next delivery. Delivery of Regular Selections are made as soon as they are available and cannot be specified or guaranteed to be delivered on specific days. Orders may be cancelled if incorrect price due to a typographical error.

4. Special Collections
Members will be offered Special Club collections from time to time. One of which, the Excellence Collection, represents the Best of the Best of the Regular Selections from the previous year and is sent automatically to Members. Members can also request other Special Collections to sent automatically each year. Members will be notified by post a few weeks prior to the despatch of Excellence and any other Special Collection they have requested to be delivered each year and may cancel their order for the same subject to giving notice within two weeks of receipt of notification. Orders may be cancelled if incorrect price due to a typographical error.

5. Additional Orders
Members may order additional Regular Selections and Specials subject always to stock availability for which payment may be required to be made at time of ordering.

6. Delivery
As a member of the Chocolate Tasting Club your regular boxes and Special Tasting Club Selections are packed and labelled at our Swiss distribution facility in Basel, Switzerland. Please note that you are responsible for complying with all applicable EU and customs trade regulations in respect of the importation of your boxes. This includes the liability for customs duties or import VAT, if applicable. The stated/advertised price, however, includes any import VAT and/or customs duties applicable. We have arranged for CTC Distribution GmbH, a Swiss company whose registered address is: Baarerstrasse 2, 6300 Zug, Switzerland, to act as your direct representative to handle the importation of the boxes into the EU and onward delivery to yourself or your nominated addressee. If you would prefer another party to handle this service for you please let us know. Your postage and handling charge for your regular selections includes a charge of £3.95 (for Specials the charge is £4.95) a portion which has been paid on your behalf to CTC Distribution GmbH for their services in arranging the importation and delivery to you.

7. Payment
Payment for the Introductory selection is by credit/debit card unless you receive an offer to pay on receipt of the chocolates. The Introductory selection will only be charged to your card when the product is despatched from our warehouse. Thereafter you will be charged via autodebit and we will securely store your debit credit card details and charge this card with any further selections you take from the Tasting Club. Your card details will be held in accordance with PCI compliance and we do not have access to the individual card number for fraud-prevention reasons. Card details will be held until you advise us to have them removed from our database.

8. Easy Pay/Autodebit
If you are paying on receipt but choose to opt into our Easy pay/Autodebit service, as point 6, above we will securely store your debit credit card details and charge this card with for any further selections you take from the Tasting Club. You will be charged on despatch of each product rather than point of order. Your card details will be held in accordance with PCI compliance and we do not have access to the individual card number for fraud-prevention reasons. Card details will be held until you advise us to have them removed from our database.

9. Member's Details
The Club undertakes to hold all Members' details securely in accordance with the Data Protection Act and not to release any such details to any third party outside the Hotel Chocolat group of companies. The Club reserves the right to promote its products to Members using the information supplied by Members and allow the other companies within the Hotel Chocolat group to do the same by all promotional methods save always that Members can at any time decline to receive such material. Members will only receive emails from the Club and other companies within the Hotel Chocolat group of companies if they have specifically given consent.

10. General
The Club reserves the right to substitute any chocolates within its Introductory, Regular and Special Selections with that of similar value. The total claim against the Club for any liability whatsoever shall not exceed the price of the goods supplied. The Club accepts no liability for any consequential loss whether this arises from a breach of duty in contract or in any other way. All trademarks and registrations are acknowledged as belonging to their registered companies.

10.1 Cancellation by us
We reserve the right to cancel the contract between us if:
10.2 We have insufficient stock to deliver the products you have ordered. 10.3 We do not deliver to your area; or 10.4 One or more of the products you ordered was listed at an incorrect price due to a typographical error. 10.5 If we do cancel your contract we will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

The Chocolate Tasting Club plc. Mint House, Royston SG8 5HL. Registered in England No 4745935 Boucan Hotel Saint Lucia Booking Terms & Conditions

By using this website and Boucan Hotel Saint Lucia online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Boucan Hotel Saint Lucia. In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Boucan Hotel Saint Lucia. 

Boucan Hotel Saint Lucia Booking Terms and Conditions

1. Making a booking

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Terms & Conditions.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact us immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

2. Paying for your booking

A three night deposit is required at the time of booking to guarantee the reservation. The balance of the stay is payable on arrival at the hotel (at Christmas and/or New Year the balance is payable 60 days in advance).

Any extra costs incurred during your stay, must be paid at the hotel when you checkout. Cash, credit or debit cards are welcome in settlement of your hotel account. Cheques are not accepted as payment.

All prices are quoted, and payment is taken, in US Dollars and exclude the 8% Saint Lucia Government tax.

3. Invoice

An invoice will be provided at the hotel on departure. Please be aware that VAT is charged at 8% in Saint Lucia and any retail store purchases incur a 15% VAT charge.

4. Price changes

We reserve the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when you’re booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

5. Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing by post or by email to as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.

6. Cancellations by guests

As a small hotel, unexpected cancellations can make a big impact to us. Please therefore give us as much notice as possible if you intend to cancel your booking. Regrettably we have to make a charge equivalent to three nights of accommodation if we are advised less than 21 days before the intended arrival date. Similarly we have to charge three nights’ accommodation if you have to leave us before your intended departure date. We strongly recommend you take out travel insurance to cover you for the cost of the above cancellation scenarios.

7. Cancellations and changes made by Us

In the unlikely event that the hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

8. Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

9. Medical conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

10. Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

11. Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction you should put it in writing and send it to the General Manager at the hotel. Any complaints arising out of your stay at the hotel that are not brought to the attention of the hotel during your stay are unlikely to receive the same level of attention if made retrospectively.

Should you be dissatisfied with any aspect of the service provided by Hotel Chocolat Estates, Saint Lucia, you can bring it to our attention by writing to: Boucan, Hotel Chocolat, Mint House, Newark Close, Royston, Herts, SG8 5HL, United Kingdom.

Complaints brought to our attention will normally receive a response within 7 working days.

12. General Information

Prices & Availability: For real-time prices and room availability for the Boucan Saint Lucia, please click here or call Reservations on 00 44 844 544 1272. All prices are quoted in US Dollars and exclude Saint Lucia Government tax at 8%.

Checking-in: Your room(s) will normally be available at 15.00. If you plan to arrive later than 22.00, please advise the hotel directly by calling the number given on your booking confirmation.

Check out is required by 12.00. If you wish to extend your check out time please inform reception on check in and we will endeavour to make provisions to accommodate you.

Parking: Onsite parking is available on a first come first served basis. Boucan Hotel Saint Lucia does not accept any liability for any damage or theft to vehicles parked in the car park.

Taxes: All prices exclude Saint Lucia Government tax at 8%.

Accuracy of information on this website: Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.

13. Insurance

It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

14. Our liability to you

We accept liability for, and totally restricted to, services properly booked in accordance with these Terms & Conditions current at the time of booking. We cannot accept any other form of liability. Unfortunately errors do occur, so we reserve the right to make any corrections to advertised and/or confirmed prices.

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Hotel Chocolat Ltd, Mint House, Royston, SG8 5HL

UK Tel: 03444 93 13 13